Exercising your right of withdrawal

1. Exercising the Right of Withdrawal

1.1 Time Limit and Notification

In accordance with the provisions of Articles L.221-18 et seq. of the Consumer Code, the Customer has a period of fourteen (14) days from receipt of the product(s) to exercise their right of withdrawal, without having to state a reason for their decision.

To exercise this right, the Customer can use the withdrawal form accessible directly from the dedicated page on the Maison Diaphane website:

https://maison-diaphane.com/pages/retractation

The Customer may also notify their decision:

• by mail addressed to MAISON DIAPHANE, 11 rue des Lices, 49100 Angers (France);
• by email to contact@maison-diaphane.com.

The Customer must imperatively include their order number.

1.2 Return Procedures

From the notification of their decision, the Customer has a period of fourteen (14) days to return the product(s), either to the store or to the aforementioned address.

The return is the exclusive responsibility of the Customer.

1.3 Strict Return Conditions

Only products cumulatively meeting the following conditions can be reimbursed:

• product strictly new, intact, unused, and untried;
• total absence of any alteration, manipulation, or signs of use;
• product returned in its original packaging, perfectly intact, and in a condition for immediate resale;
• blister pack, cellophane, or any original seal device strictly intact and unopened;
• complete product, with all its accessories, instructions, protective elements, and original packaging.

Returned products must be sent back strictly in their original condition and allow for immediate resale.

Any product that has been used, tested, consumed, damaged, or shows signs of manipulation incompatible with resale cannot be reimbursed.

1.4 Products Excluded from the Right of Withdrawal

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

• products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection;
• products that have been opened, tested, used, or altered.

Consequently, any product whose blister, protective film, or seal has been removed, even partially, cannot be returned or reimbursed, particularly for perfumes, skincare, cosmetics, and products that come into contact with the skin.

1.5 Refusal of Return

Any product that does not comply with all the above conditions:

• will not be reimbursed or exchanged;
• may be returned to the Customer at their expense;
• may, where applicable, be retained by MAISON DIAPHANE in the absence of a response from the Customer within a reasonable period.

2. Return Costs and Risks

2.1 Return Costs

Return costs remain the exclusive responsibility of the Customer, except:

• in case of an error attributable to MAISON DIAPHANE;
• in case of proven non-conformity of the delivered product.

No package sent freight collect or cash on delivery will be accepted.

2.2 Responsibility and Transportation

The Customer bears all risks associated with the return of the product(s), particularly in case of loss, theft, or damage.

It is strongly recommended to use a secure shipping method, with tracking and proof of deposit.

3. Effects of Withdrawal

3.1 Reimbursement Procedures

Subject to full compliance with the above conditions, MAISON DIAPHANE will proceed with the reimbursement of the sums paid for the returned product(s), as well as standard delivery costs, where applicable.

The reimbursement will take place within a maximum of fourteen (14) days from the notification of withdrawal.

However, in accordance with regulations, MAISON DIAPHANE reserves the right to defer this reimbursement until:

• the effective recovery of the product(s);
• and the complete verification of their conformity.

3.2 Payment Method

The reimbursement will be made via the same payment method used during the order, unless the Customer expressly agrees to the use of another reimbursement method, without additional cost.